Adulttoymegastore Shipping Information

Our team will be out of office Thursday 25th April NZDT for ANZAC Day and therefore will not be processing orders or replying to customer queries on this day. Please expect minor order processing delays.

We will be back and fully operational at 8am Friday 26th April NZDT. Please live chat or call us then for any urgent queries.

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Note: We do not ship to Puerto Rico, we only ship to the 50 states.

What other services do you offer?

Signature Required: $2.00 extra.

If you wish to personally sign for your order. If available for your order, you can select this at the checkout. We recommend signature required for high-value items.

Please note: if your order is confirmed as delivered as addressed by the courier, and is not signature required, we are unable to help further.

Priority Dispatch: $10.00 extra

Get your order to the front of the queue.

Carbon Neutral Courier: $2.00 extra

We have partnered with Carbon Click to give our customers the option to offset the carbon emissions produced by the courier portion of your order. When you place an order, you can select "Offset My Carbon" and pay an additional $2 to go towards purchasing carbon credits. After fees are deducted, the remaining amount is split 50/50 between local flagship forest regeneration or conservation projects, and high-impact international clean energy projects.

Where does my parcel get shipped from?

We are a global company and your parcel will be dispatched from one of our global dispatch centres.

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What will my parcel look like?

Is my parcel environmentally friendly?

Yes, we use packaging that is compostable and recyclable.

Will my parcel be discreet?

Yes, there is no branding or logos on the outside of the parcel to ensure 100% discretion of your order.

If you use a credit or debit card, your transaction will show our billing name as "ATMS AU".

My parcel says delivered but I haven't received it, what do i do?

Please contact us as soon as possible advising you have not received your order. We will then raise an enquiry with our courier partner, who will look into the delivery and provide a photo for proof of delivery, and we will work with them to determine if an issue has occurred with the delivery. As per our courier partners policy, we can only raise an enquiry up to one month after the dispatch of your order, so in order to make a non-deivery claim you must contact us before one month has passed since your order was sent from our warehouse. If we are contacted outside of this timeframe we will not be able to assist further.

Please note: Neither ATMS nor our courier partner are liable if your order is confirmed as delivered correctly but cannot be found, i.e in the instance of theft after delivery. We recommend upgrading to signature delivery to avoid this happening.